NAIL FAQ CENTER

Q1: What's the free shipping threshold?

Orders over $59 get free standard shipping to non-remote areas, applied automatically at checkout.

Q2: How much is Express Shipping?

Express Shipping costs $39, or free for orders over $159.

Q3: Is my address considered remote?

Remote areas include certain islands/military bases. Checkout will automatically detect and apply surcharges.

Q1: When is return shipping free?

Only for quality issues or our errors (e.g., wrong items). We cover round-trip shipping + reimburse your return costs with proof. See the return policy for more details.

Q2: What packaging is required for returns?

Original packaging with all tags/accessories intact. Photos must be provided. See the return policy for more details.

Q3: Why are customized items non-returnable?

Personalized products (e.g., engraved nails) are permanently excluded per Return Policy Section 1.2.

Q1: How are my return photos used?

Used solely for quality verification, deleted within 30 days as per Privacy Policy.

Q2: How can I see what data you store?

Email support@lumidi.com to request your data report, delivered within 7 business days.

Q1: What if customs charges me for returns?

Import taxes are buyer's responsibility per Shipping Policy Section 4. If due to our quality issue, submit receipts for reimbursement (see Return Policy 3.1).

Q2: Is my order data kept after refund?

Order records are retained for 5 years (tax compliance) but personally identifiable data is anonymized under Privacy Policy.

Q1: How to prevent press-on nails from falling off?

We provide professional-grade gel adhesives with:
✓ 3x longer hold than standard gels
✓ Medical-grade safe formula\nWatch application tutorial.

Q2: How to get the right size?

Our size-inclusive solution:
✓ 30-piece full sizing kit
✓ Share extras with friends

Q3: How should beginners apply them?

3-step application:
1. Prep nails with included alcohol wipe
2. Apply size-matched gel pad
3. Press for 10 seconds\nWatch application tutorial.

Q1: Are the nails thick or unnatural-looking?

● 0.3mm ultra-thin design
● Ergonomic curvature for seamless fit

Q2: Are they safe for sensitive nails?

✓ Eco-friendly & non-toxic materials
✓ Allergy-free return guarantee