Hassle-Free Return Policy

Last Updated: June 1, 2025

1. Return Basics

1.1 Timeframe

● Standard returns: Within 30 days of delivery

● Quality issues: No time limit (proof required)

1.2 Conditions

✓ Standard Returns:

● Unused in original packaging

● All tags/accessories included

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

✓ Free Return Shipping Applies When:

● Quality defects (e.g., pattern flaws/wrong size)

● Our errors (wrong/missing items or severe damage)

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

✗ Non-Returnable:

● Customized products (e.g., engraved designs)

● "Final Sale" promotion items

2. How to Return

2.1 Initiate Return

① Email lumidinails@gmail.com with:

● Order number + issue description

● Clear photos/video evidence

② Responsibility Assessment:

● Our fault: Free return label + full refund (including shipping)

● Non-quality issues: Prepaid label (US/CA only)

3. Refund Details

3.1 Refund Amount

● Our Responsibility: Full refund (product + shipping) + return shipping compensation

● Other Returns: Product amount only (shipping non-refundable)

3.2 Processing Time

● Refund issued within 3 business days after QA check

● Bank processing may take additional 2-5 days

4. Important Notes

4.1 Quality Standards

Qualifying issues include:

● Manufacturing defects (cracking/delamination)

● Significant product description discrepancies

● Shipping damage (unboxing video required)

4.2 Data Protection

All submitted materials are handled per Privacy Policy

5. Contact Us

Any questions? Our support team is happy to help:

📧 support@lumidinails.com