Hassle-Free Return Policy
Last Updated: June 1, 2025
1. Return Basics
1.1 Timeframe
- Standard returns: within 30 days of delivery
- Quality issues: no time limit (proof required)
1.2 Conditions
✓ Standard Returns:
- Unused in original packaging
- All tags/accessories included
✓ Free Return Shipping Applies When:
- Quality defects (e.g., pattern flaws/wrong size)
- Our errors (wrong/missing items or severe damage)
✗ Non-Returnable:
- Customized products (e.g., engraved designs)
- "Final Sale" promotion items
2. How to Return
2.1 Initiate Return
- Email lumidinails@gmail.com with:
- Order number + issue description
- Clear photos/video evidence
- Responsibility Assessment:
- Our fault: free return label + full refund (including shipping)
- Non-quality issues: prepaid label (US/CA only)
3. Refund Details
3.1 Refund Amount
- Our Responsibility: full refund (product + shipping) + return shipping compensation
- Other Returns: product amount only (shipping non-refundable)
3.2 Processing Time
- Refund issued within 3 business days after QA check
- Bank processing may take additional 2-5 days
4. Important Notes
4.1 Quality Standards
Qualifying issues include:
- Manufacturing defects (cracking/delamination)
- Significant product description discrepancies
- Shipping damage (unboxing video required)
4.2 Data Protection
All submitted materials are handled per our Privacy Policy.
5. Contact Us
Any questions? Our support team is happy to help:
📧 lumidinails@gmail.com
