Privacy policy

Privacy Policy

Last Updated: June 1, 2025

1. Introduction

LUMIDI (“we,” “our,” or “us”) is committed to protecting your privacy. This Policy applies globally to all transactions made through www.lumidi.com (the “Site”).

2. Information We Collect

2.1 Information You Provide

• Order details: name, address, email, phone number
• Payment data: processed through secure payment gateways (we do not store full credit card information)
• Communication records: customer service inquiries, feedback, etc.

2.2 Automatically Collected Information

• Device data: IP address, browser type, operating system
• Usage data: pages visited, clickstream patterns, session duration
• Cookies: used for site functionality and personalized experience (you can manage your preferences)

3. Children’s Privacy

3.1 Age Restriction

Our Site and services are not directed to children under 13 (or higher age limit as required by your jurisdiction). We do not knowingly collect personal information from children under 13.

3.2 Parental Control

If you are a parent/guardian and believe your child has provided us with personal information, please contact us immediately at lumidinails@gmail.com. We will take steps to delete such information.

4. How We Use Information

• Process orders and deliver services (see Shipping Policy for carrier details)
• Handle returns/exchanges (see Refund Policy for data requirements)
• Provide customer support: lumidinails@gmail.com
• Improve our Site and product offerings
• Prevent fraud and ensure security
• Comply with legal obligations

5. Data Sharing

5.1 Service Providers

• Payment processors (e.g., Shopify Payments, PayPal)
• Shipping partners (tracking data as described in Shipping Policy)
• Analytics services (e.g., Google Analytics)

5.2 Legal Compliance

We may disclose information when legally required.

6. International Data Transfers

Your information may be transferred to and/or stored in countries such as the United States or Canada. We implement appropriate safeguards for these transfers.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Rectify inaccurate information
• Request deletion
• Restrict/object to processing
• Data portability
• Withdraw consent
• Request deletion of return-related data (e.g., submitted photos), subject to Refund Policy exceptions

8. Data Security

We implement reasonable measures including:

• SSL encryption
• Regular security audits
• Employee training

9. Data Retention

We retain personal information only as necessary:

• Order records: 5 years (for tax/legal compliance)
• Marketing data: until opt-out

10. Policy Updates

We may update this Policy periodically. Material changes will be notified via Site banners or email.

11. Contact Us

Please direct any questions or comments about this Privacy Policy or our privacy practices to lumidinails@gmail.com.